Customer Testimonials

While turning sharply to the right into a tight parking space in my lifted Ram 1500, I heard a clunk. From that point on, my truck made a squealing noise on turns with occasional clunking. Recognizing there must be damage to the front end, I immediately ceased driving it and scheduled a Tuesday morning appointment with Coastline. I had to wait a week before they could take it in because they were booked up. I dropped the truck and fob off Monday evening and awaited their inspection results. I’m a patient guy and waited until just after 5pm Friday to ... Read More

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DealerRater - Apr 20, 2026

While turning sharply to the right into a tight parking space in my lifted Ram 1500, I heard a clunk. From that point on, my truck made a squealing noise on turns with occasional clunking. Recognizing there must be damage to the front end, I immediately ceased driving it and scheduled a Tuesday morning appointment with Coastline. I had to wait a week before they could take it in because they were booked up. I dropped the truck and fob off Monday evening and awaited their inspection results. I’m a patient guy and waited until just after 5pm Friday to inquire about the vehicle. I was told it would be reviewed on Monday. I was xxxxxx. Had they told me they intended to ignore my Ram 4X4 all week, I would have taken it elsewhere. I made that point very clear upon learning my truck wasn’t being repaired. Days later I receive a quote for over $3K to replace the driveshaft and left axle which blew my mind because this kinda damage doesn’t occur during an idle speed turn. More importantly, the left front axle had been replaced a year earlier when a dopey tow truck driver attempted to winch the truck onto a flatbed while in gear, snapping the axle. In general, axles last more than a year causing me to instruct Coastline to DO NOTHING, I was coming to pick up my truck. They invoiced me $269.67 for diagnostic work, I took possession of my truck, and had it towed to the shop that had previously replaced the left axle. I doubted it actually needed replacement but figured if it did, it would still be under warranty. Frankly, I wanted a second opinion. My gut was telling me Coastline’s recommendations were made of the stuff Matador’s stand in. Their quote is shown in the attached photos along with the invoice from the other shop showing the left axle replacement in 2021. Fast forward to auto shop #2 who charges me $40 to check the front end and it turns out NOTHING COASTLINE RECOMMENDED WAS REQUIRED. The faulty part requiring replacement was not in Coastlines estimate. The left axle and driveshaft were fine…the right front upper control arm was worn out and needed replacement…which shop #2 did. They also charged me for a wheel alignment (a necessary task to protect my high end 35” Toyo tires and stop the squealing noise) and my truck was back to normal early the following day. Total cost, $641.69 which was roughly 1/5th the cost the dealership wanted. But more disturbing is the fact that, had I authorized Coastline’s recommended repairs, my truck would still be unrepaired! I’d be out 3 grand and the truck would be having the same exact problem!!! OMG! Now was this incompetence? An attempted fraud? A bit of both?? I’ll never know and it doesn’t matter. I do know that this experience cost Coastline my trust and all future business. In the photos you will see the control arm (held by mechanic #2) that was replaced, their estimate and final invoice. Notice that the final invoice matches the estimate exactly. When this Dodge dealership was operating under the name Courtesy, I wrote them a 5 star review but Coastline is not anywhere near the same ballpark. It’s back to the dismal and disappointing tragedy it was before Courtesy took over. It’s sad. I am giving Coastline 10 days to refund me the diagnostic fee because it was proven to be pure xxxxxx xxxxxxxxx. If they do not issue a refund, I will provide my charge card issuer the docs shown in the photos along with a chargeback request as Coastline’s estimate was completely wrong and failed to identify the actual problem…rendering it worthless. I’ll be watching my account Sarah! 10 days. There is no way the bank won’t side with me on a chargeback under these well documented circumstances. I have now driven my truck enough to confirm it is completely back to normal. Thank God I got a second opinion and didn’t trust Coastline’s faulty repair estimate.

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This has absolutely been the WORST company I have ever dealt with in my entire life. Not only did they ruin my dashboard and jack up my heater during what should’ve been a simple radio replacement, but they kept promising that I would be refunded for the hack job they did on my vehicle and LIED to me over and over again. RUNNNNN from this dealership and do NOT deal with SARAH, NATHAN or any of the managers as they are dishonest on top of having the worst mechanics ever. I wouldn’t trust them to do an oil ... Read More

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DealerRater - Mar 24, 2026

This has absolutely been the WORST company I have ever dealt with in my entire life. Not only did they ruin my dashboard and jack up my heater during what should’ve been a simple radio replacement, but they kept promising that I would be refunded for the hack job they did on my vehicle and LIED to me over and over again. RUNNNNN from this dealership and do NOT deal with SARAH, NATHAN or any of the managers as they are dishonest on top of having the worst mechanics ever. I wouldn’t trust them to do an oil change properly!!! Whoever owns this location needs to do a complete overhaul on all the staff. From the managers to mechanics, they’re incompetent and do not care about their customers nor do they care about providing quality work.

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I was shopping around for the best deal and expected a professional experience. Instead, I was made uncomfortable by a comment from a dealership employee. When discussing pricing and options, the employee said, “How do you like how it feels,” which was completely inappropriate and unprofessional in this context. Car buying should be respectful and straightforward. Comments like this made the experience uncomfortable and unwelcoming, and it immediately ended my interest in doing business here. I would not recommend this dealership, especially for customers who expect professionalism and respectful communication.

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This place sucks. Made an appointment to have an oil change which I have done before at this location so they have me on record. When I got there they told me they couldn't lift my vehicle because they're going through some changes. Totally get that but since they know what my vehicle is a little heads up would have been nice before I wasted my time going over there. No apologies no nothing just we can't do it

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If you want communication from service deaprtment please dont expect any unless you physically call and request info. Also please take photos of your odometer as this service dept drove my car for 60 miles and i havent even picked it up yet. No service video was provided at all.. Just terrible all the way around. The service tech was Sarah.

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Amazing Staff and pricing is the lowest around, I highly recommend them. Excellent service. Thank you so much.

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This was the best experience I have ever had at a dealership, no nonsense, no games, zero wasted time, bottom line the most honest dealer I have ever dealt with. David the sales Manager was fair, honest and very helpful. This dealership is one of a kind and do yourself a favor and visit them first before you waste time with another dealership.

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Ran my credit twice without my permission AFTER I left the dealership. Used very deceptive sales tactics. I believe David attempted to upsell me on a vehicle because I am a woman. Quoted me over $10k less on the phone than he did in person. Very unethical, DO NOT TRUST THEM. Wasted hours of my time.

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I’m very disappointed in the service I received from Coastline Chrysler Dodge Jeep Ram, and their actions have caused me to question the ethics and integrity of their service department. I’ll elaborate below but mostly want to alert and caution folks from using the dealership’s Parts & Service Department. My 2025 Ram 1500 was having trouble starting, which prompted me to take it in for service. The check-in process took 20 minutes and included a physical inspection and video being recorded of my vehicle to document its condition. After my vehicle spent two days in service, Service Representative, Jay, called ... Read More

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DealerRater - Nov 12, 2024

I’m very disappointed in the service I received from Coastline Chrysler Dodge Jeep Ram, and their actions have caused me to question the ethics and integrity of their service department. I’ll elaborate below but mostly want to alert and caution folks from using the dealership’s Parts & Service Department. My 2025 Ram 1500 was having trouble starting, which prompted me to take it in for service. The check-in process took 20 minutes and included a physical inspection and video being recorded of my vehicle to document its condition. After my vehicle spent two days in service, Service Representative, Jay, called to inform me that although the starting issue was resolved, one of the tires became flat. Jay stated a “nail” was found in one of the tires and claimed this wouldn’t have been due to their dealership since they don’t use nails. He also stated the vehicle had the same mileage as when I dropped it off, so it hadn’t been taken for any “joy rides” and their service department wouldn’t have caused the flat. The dealership put on the spare and although I asked if they would help plug, patch, or replace the punctured tire, they would not and said they did not believe the flat could have happened while they completed their service work. While on the phone with Jay and reminding him that no flat tire or signs or lower tire pressure were identified during the physical inspection and in the video which is why i believed the dealership should take some accountability, After sensing my frustration on the phone, Jay responded by telling me I should “ maybe take the vehicle to the dealership it was purchased from” in the future. Upon picking up my vehicle on Friday at the dealership and reviewing the scope of work on my invoice, the dealership listed the vehicle had been “road tested”. I asked the Service Rep, Fabian, what this meant and whether "road tested" was automatically added to an invoice by default. Fabian assured me “road tested” is never automatically added and a service tech would have manually added this after the vehicle was “road tested”. Fabian also informed me that “road tested” means the vehicle is driven for approximately 10 miles. In addition, when we looked at the flat tire, there was a new Phillips head screw (not a nail), which Fabian said is a screw that regularly gets used by the service department. Fabian also pulled up the video of my vehicle’s physical inspection when checking in, and he did not see any indication of a low-pressured or flat tire. Fabian agreed that what Jay stated (i.e., a nail was in the tire and the vehicle was leaving the service dept with the same mileage as when I dropped it off) did not align with what he saw (i.e., the new Phillips head screw found in the tire and “road tested vehicle” listed on the invoice). I was told that a Service Manager would follow up with me on Monday to resolve the situation. Although it's now been more than a week and I've left a follow-up message requesting to speak with a manager, no one has responded. The lack of follow-up is frustrating but I’m also questioning the ethics and integrity of the Service Department after what was stated on my recorded call (nail in the tire and no miles were driven on the vehicle during its service) did not align with what’s listed on the invoice and seen in the tire (vehicle was road tested, and the tire puncture was with new Phillips head screw). I don't know whether this is technically fraud, but it’s highly suspicious at best. It's caused me to seriously question the service department’s ethics and integrity and the main reason I will not go back for future service. I normally value learning about people’s experiences to help me find a trustworthy service department and technician. This is why I’m posting the review to caution anyone from bringing your vehicle to Coastline Chrysler Dodge Jeep Ram for service.

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Helpful friendly and patient sales staff. Miles was great, his attitude alone was what convinced us we wanted to purchase our Jeep Rubicon 392 from Coastline CDJR. Miles and Jose happily answered our numerous questions and facilitated the sale even after we changed our minds a few times on features and color. Jose was very knowledgeable and ensured we were happy and never pressured us for the sale. Jose did a terrific job of explaining the many features of the new vehicle. Steve in finance was also great. He was friendly and professional and moved the process along. Steve did not ... Read More

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DealerRater - Apr 6, 2024

Helpful friendly and patient sales staff. Miles was great, his attitude alone was what convinced us we wanted to purchase our Jeep Rubicon 392 from Coastline CDJR. Miles and Jose happily answered our numerous questions and facilitated the sale even after we changed our minds a few times on features and color. Jose was very knowledgeable and ensured we were happy and never pressured us for the sale. Jose did a terrific job of explaining the many features of the new vehicle. Steve in finance was also great. He was friendly and professional and moved the process along. Steve did not get annoyed or miss a beat when we decided not to purchase one of the extended warranty and he was required to reprint and recalculate. Overall it was a positive experience and we drove away happy. Kudos to the sales and finance team at Coastline CDJR.

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I am only reviewing their service department. After three separate incidents on three separate simple service requests I have learned my lesson. I wouldn't take any vehicle to this service department if my life depended on it. They have knowingly damaged my vehicle and returned it toe without saying a word. They even tried to cover it up by washing it and forgot to close the windows. Charged me $400 for two filters they never installed and tore the entire radiator system apart as a brand new vehicle when it was just a crack in the overflow bottle. I would ... Read More

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DealerRater - Apr 2, 2024

I am only reviewing their service department. After three separate incidents on three separate simple service requests I have learned my lesson. I wouldn't take any vehicle to this service department if my life depended on it. They have knowingly damaged my vehicle and returned it toe without saying a word. They even tried to cover it up by washing it and forgot to close the windows. Charged me $400 for two filters they never installed and tore the entire radiator system apart as a brand new vehicle when it was just a crack in the overflow bottle. I would drive an extra 100 miles just to avoid that place. Thank God it's only 20. Two thumbs down!

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Unprofessional salesman who recommended we switch the model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previously. Then refused to offer a lease at all instead focused on what others before me have paid. Huge waste of time and attempted to try to force crappy dealer packages and justify them as the reason for the discount. Not only that the salesman I initially had an appointment with decided to have someone else to show me the car. A dealership ... Read More

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DealerRater - Feb 8, 2024

Unprofessional salesman who recommended we switch the model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previously. Then refused to offer a lease at all instead focused on what others before me have paid. Huge waste of time and attempted to try to force crappy dealer packages and justify them as the reason for the discount. Not only that the salesman I initially had an appointment with decided to have someone else to show me the car. A dealership wholly unfocused on selling cars.

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DO NOT take your car here for service. For one, they will overcharge you by about 75% over what a small mechanic shop will charge you. I found this out after they quoted us $2,300 for a 100K service, and my local mechanic quoted me $1,400 for the exact same service. Unfortunately, we had already signed and agreed to pay their inflated rates. They will also decieve and upcharge you wherever they can. I was charged a "diagnosis fee" for broken piece of plastic. They then quoted the repair on the part to be $973. This repair takes about 30 minutes, and the ... Read More

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DealerRater - Dec 11, 2023

DO NOT take your car here for service. For one, they will overcharge you by about 75% over what a small mechanic shop will charge you. I found this out after they quoted us $2,300 for a 100K service, and my local mechanic quoted me $1,400 for the exact same service. Unfortunately, we had already signed and agreed to pay their inflated rates. They will also decieve and upcharge you wherever they can. I was charged a "diagnosis fee" for broken piece of plastic. They then quoted the repair on the part to be $973. This repair takes about 30 minutes, and the part costs between $100-$180. Not sure where they're arriving at $973, but that's what you get when you take your car here. Go to a local auto repair shop. Find someone you trust. These swindlers at Jeep will do everything they can to take as much from you as possible.

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If I could give it a 0, I would. Horrible service department. Horrible sales department. DO NOT TRUST them. Go to Tustin!

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Acknowledging Chuck Kempf and his staff who went over and above on my vehicle service. I would highly recommend them to anyone who values honest, hard working individuals.

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They do everything to get your business but after they close the deal no customer service. The Trucks comes with addon that cost more than two times of the price and does not feet the truck I am really disappointed from the new car sales manager they ignored all the calls and never even call me back ones, I will never even get close to that dealer ship

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I searched for a Grand Cherokee L that specifically had the tow prep package as I intend to use it to tow as it is advertised to do so. Found it, contacted Coastline and put the deal together before I arrived. Quick and easy transaction other than the high pressure finance department crap. Front bumper was damaged on delivery they said they would take care of it at a later date. Few weeks later I decide to tow a trailer. No hitch. Vehicle with tow package has no hitch. OK. I order a hitch and have it installed, entire rear ... Read More

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DealerRater - Oct 6, 2022

I searched for a Grand Cherokee L that specifically had the tow prep package as I intend to use it to tow as it is advertised to do so. Found it, contacted Coastline and put the deal together before I arrived. Quick and easy transaction other than the high pressure finance department crap. Front bumper was damaged on delivery they said they would take care of it at a later date. Few weeks later I decide to tow a trailer. No hitch. Vehicle with tow package has no hitch. OK. I order a hitch and have it installed, entire rear bumper has to come off for hitch installation. Not cheap. Start researching tow wiring, find out vehicle does not have tow wiring harness. At all. It's an extra accessory that requires tearing apart the inside of the vehicle (in the words of Coastline parts person on phone) as the harness runs from the back all the way up to the battery and everywhere else it needs to go. In frustration, contact Jeep for help as I can't believe any modern SUV that is advertised with high towing capacity and has a towing package wouldn't have a hitch or needed wiring harness to connect to. No help, Jeep customer assistance is a joke, useless. Called Coastline for help, was told they would look into it and get back to me, never did. Called several more times, Max has told me at least 3 times now he would look into it and call me back and never has. 2 other people from Coastline have told me the same thing, no call back no help ever. I made it clear, I don't expect anything for free I already know Jeep won't do the right thing and help, just wanted to get the front bumper repaired as promised and get the vehicle set up to tow as that's the reason I bought it. Nothing, no help, no follow up. How can a modern SUV not have the wiring harness installed? I'm not talking about the trailer connector I'm talking about the entire harness needed to connect to the trailer plug and brake controller. Jeep is a joke, and Coastline is useless after the sale. Ordered a Tahoe, can't wait to get rid of this and get away from Jeep should have bought a Chevy to begin with

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Can't express enough how grateful I am to the sales team, finance dept., and managers at coastline jeep. Was able to upgrade into my dream Jeep, Rubicon 392 XR! This dealership is a prime example of excellent customer service support, and are reasonable with pricing (especially for a vehicle like this). I highly recommend this dealership to anyone looking into the Jeep brand. Y'all gained a loyal customer. Shout to to Max for being a kick a$$ salesperson, and to Lyle in financing. ---------------------------------- No puedo expresar lo agradecido que estoy con el equipo de ventas, el departamento de ... Read More

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DealerRater - Jul 29, 2022

Can't express enough how grateful I am to the sales team, finance dept., and managers at coastline jeep. Was able to upgrade into my dream Jeep, Rubicon 392 XR! This dealership is a prime example of excellent customer service support, and are reasonable with pricing (especially for a vehicle like this). I highly recommend this dealership to anyone looking into the Jeep brand. Y'all gained a loyal customer. Shout to to Max for being a kick a$$ salesperson, and to Lyle in financing. ---------------------------------- No puedo expresar lo agradecido que estoy con el equipo de ventas, el departamento de finanzas y los gerentes de Coastal Jeep. ¡Pude actualizarme al Jeep de mis sueños, Rubicon 392 XR! Este concesionario es un excelente ejemplo de excelente servicio de atención al cliente y son razonables con los precios (especialmente para un vehículo como este). Recomiendo encarecidamente este concesionario a cualquiera que busque la marca Jeep. Todos ganaron un cliente leal. Llame a Max por ser un excelente vendedor y a Lyle por la financiación.

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Never completed transaction. My jeep included floor mats. The salesperson was friendly and excited and assured me that they would get the mats to me but were on back order due to supply chain issues. That was 6 months ago. Not acceptable and frankly I believe it to be a crime.

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Great Service Sarah is a knowledgeable conscientious rep. This dealer always takes me in without an appointment.

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Service department is a 10! They were extremely helpful and professional! They make it easy!

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Sarah does a great job keeping me informed of the status of my car which greatly appreciated!

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First Impression was NOT GOOD. Walked into service center to ask a questions and all 3 service agents never acknowledged I was standing there for over several minutes. No eye contact, No hello, we will be with you in a second, NO NOTHING. No customer service train which was quite evident. At the service desk was 3 reps, 1 female and 2 males.. Finally, the lady looks up and says Do you have an appointment? They all should have acknowledge a guest/customer and said someone will be with you or how can we help you? In the hotel world those people would be ... Read More

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DealerRater - Sep 7, 2021

First Impression was NOT GOOD. Walked into service center to ask a questions and all 3 service agents never acknowledged I was standing there for over several minutes. No eye contact, No hello, we will be with you in a second, NO NOTHING. No customer service train which was quite evident. At the service desk was 3 reps, 1 female and 2 males.. Finally, the lady looks up and says Do you have an appointment? They all should have acknowledge a guest/customer and said someone will be with you or how can we help you? In the hotel world those people would be fired! Finally, the lady looks up Do you have an appointment. I said no, i have a situation and was wondering if a someone could look at my tire that another Jeep Dealership up in Santa Maria rotated the tires and put my spare back in and it bumping around. She immediately said, Sorry, we are BOOKED.. This is NOT GREAT CUSTOMER CARE.; NOT SURE would return. In my business they all need retraining for firing.!

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Amazing Service! Sarah Birtle is an exception (and EXCEPTIONAL!!) on all levels! From thorough documentation at drop off, follow through status communication , and timely completed repair delivery - Sarah delivers "Service" that is virtually impossible to find! Sarah's experience and knowledge are loyalty inspiring - no excuses, no false promises, just trustworthy time and time again performance; I choose Coastline as my absolute service center for this reason - Sarah's outstanding abilities! Also want to mention the shop crew, you don't meet or see them, but they definitely deliver! No damage to your vehicle, no ... Read More

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DealerRater - Aug 20, 2021

Amazing Service! Sarah Birtle is an exception (and EXCEPTIONAL!!) on all levels! From thorough documentation at drop off, follow through status communication , and timely completed repair delivery - Sarah delivers "Service" that is virtually impossible to find! Sarah's experience and knowledge are loyalty inspiring - no excuses, no false promises, just trustworthy time and time again performance; I choose Coastline as my absolute service center for this reason - Sarah's outstanding abilities! Also want to mention the shop crew, you don't meet or see them, but they definitely deliver! No damage to your vehicle, no returns for "worse than it was before" experiences we've all had - I give huge credit to Sarah for her communication on this level also, she works WITH the mechanics and crew - a team effort that is totally appreciated ... but I'll always choose Sarah as my Captain!

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The coastline staff is always friendly and works as a team. Service department, Sarah and Tawnee, Lynne - always so helpful!! Thank you all for making my visits with my car easier

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Outstanding service, Sarah kept me updated on vehicle status and was able to return vehicle sooner then anticipated! Vehicle was washed and ready to go

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Great service from Sarah and the team. I’ve been a long time customer and wouldn’t take my Ram 3500 anywhere else. Keep up the good work Sarah.

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Sarah Birtle was a a pleasure to work with and I will continue to service here because of her. From the moment I was greeted to the moment I left I knew I was in good hands with Sarah Birtle.

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Bought a new Gladiator Willys on May 8th. We did NOT receive all of the paperwork from finance dept. Yes, we got a copy of the CA notice of foreign language, but the most important items were missing. Never got a copy of the finance interest rate, duration of loan, sales tax, VLF charges...you know, the stuff that really matters. Wrote two emails to Coastline, no response. How hard would it be to copy the documents, put them in a manila envelope and mail them to me. This inattention to detail has put a damper on the whole transaction. ... Read More

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DealerRater - Jun 1, 2021

Bought a new Gladiator Willys on May 8th. We did NOT receive all of the paperwork from finance dept. Yes, we got a copy of the CA notice of foreign language, but the most important items were missing. Never got a copy of the finance interest rate, duration of loan, sales tax, VLF charges...you know, the stuff that really matters. Wrote two emails to Coastline, no response. How hard would it be to copy the documents, put them in a manila envelope and mail them to me. This inattention to detail has put a damper on the whole transaction. I may have to research this further with BAR (Bureau of Automotive Repair) to see if they can get me the docs. Oh yes, last week received a letter from DMV notifying me that my insurance company never sent in a verification of insurance for the trade-in that were pending new tags. Of course not, we called the insurance company and dropped coverage on the trade-in and added the new vehicle. Wonder if Coastline ever sent in the required DMV paperwork. Seems like attention to detail is not Coastline's strong suit.

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Excellent service! I arrived at the Coastline Jeep before AAA tow dropped off the car on Saturday after customer service was closed, the showroom front desk person Sydney went out of her way to help me with receiving the keys from the driver to making sure they were put in the envelope and dropped in the dropbox. Customer service rep Sarah called Monday morning and informed me she would let me know the estimate by the evening or early the next day. She called back that afternoon and informed me the car would be finished Thursday late afternoon or Friday ... Read More

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DealerRater - May 20, 2021

Excellent service! I arrived at the Coastline Jeep before AAA tow dropped off the car on Saturday after customer service was closed, the showroom front desk person Sydney went out of her way to help me with receiving the keys from the driver to making sure they were put in the envelope and dropped in the dropbox. Customer service rep Sarah called Monday morning and informed me she would let me know the estimate by the evening or early the next day. She called back that afternoon and informed me the car would be finished Thursday late afternoon or Friday morning. The car was finished earlier than expected on Wednesday morning. Sarah was able to deal with the warranty company with no problems. Sarah was awesome and one of the better customer reps that I have worked with at dealerships, Thank you for the fine service!

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They go beyond what other more nearby dealers do for their customers. Though I moved I still use this dealership. Excellent service. Sara the best.

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Hannah was amazing, she got me the deal I was looking for and is very professional and super cool. Best car deal I’ve made

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My experience with this dealership during the new car purchase process was really good. They followed through on what they promised I highly recommend you give them a chance to earn your business

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The experience with Tawnee was most satisfying! She is friendly, knowledgeable and helpful. Appreciated the discount! Will continue to go to this dealer/service. Happy Easter.

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Very clean, fast, easy service. More of a friendly feel than the local larger dealership. I will continue to use them for future work. Thanks

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Chargers $195.00 per hour for repairs. Had my 2014 Grand Cherokee in during a 3 month period (Oct and Jan) for check ups prior for long drives for vacations. Both times added work repairs to initial work. Total bill came to $6,002. Of that total $4,066 or 68% of total cost was labor. Will not go back.

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Loving my new Jeep Grand Cherokee trailhawk Huge shoutout and thank you to Tatiana who made this shopping experience the best. She went above and beyond expected. Also a huge thank you to Morgan in Management and Dimitrius in Finance who made this possible as well. Best dealership i been to where the customer comes first always, would recommend 10/10 🙂

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Had a great experience at this dealer. I bought a new Jeep Gladiator. Got a killer deal from Morgan and he gave me exactly what I had asked for for my Wrangler trade in. All negotiations done via text, email and phone. I typically don't like dealing with car salespeople, but Morgan was super professional and had everything ready for me as soon as I got there. Even the finance guy was top notch - very prepared and professional. Will definitely come back in the future. Excellent experience.

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I bought my 2020 Ram Laramie 1500 this past Sunday August 23rd and was treated with respect and professionalism. Very nice people and very helpful.

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Best buying experience I’ve ever had. David was my salesman. No pressure and helpful. Sales manager and finance managers were fantastic. Left with my dream Jeep and a huge smile on my face. Fantastic day spent at Coastline! Even my son in law said he couldn’t get over their great inventory and wished he bought his Challenger there!

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Great buying experience David is a good guy to work with! Didn’t take long at all, got what I was looking for and gave me a fair price for my trade in.

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I had a great experience working with Rob Trachtman, highly recommend this dealer, not one single complaint. Saved me thousands compared to all other socal dealers, no games, no tricks..

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Unbelievably terrible. bought a "certified" used car here. 2017 Durango. broke down 3 days later and it's been nothing but a nightmare ever since. not only did they sell me an unreliable vehicle, they dont even known what the warranty covers or care about the customer at all. At the end of 6 days of madness, I only asked for an extended warranty. they told me that not only would they not do that, they would now charge me more for the warranty than on the day I bought the car. would not give me the name of gm. lied ... Read More

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DealerRater - Aug 8, 2019

Unbelievably terrible. bought a "certified" used car here. 2017 Durango. broke down 3 days later and it's been nothing but a nightmare ever since. not only did they sell me an unreliable vehicle, they dont even known what the warranty covers or care about the customer at all. At the end of 6 days of madness, I only asked for an extended warranty. they told me that not only would they not do that, they would now charge me more for the warranty than on the day I bought the car. would not give me the name of gm. lied to me to avoid it. I havent been this frustrated or taken advantage of in a long time. PLEASE dont shop here. I'll give you a ride to Allen Auto down the road.

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DO NOT BUY, not healthy to pourchare from Courtesy Chrysler , maybe worse dealership in nation no where to degrade , they using methods to bring you over,they brought me 400 miles for nothing , but they could save you time by disclosing information in accurate way ,the sells people is very sad, the general manager Dennis Kapata are awful and rude , not just with me, he was very unprofessional with employees. try to go elsewhere.

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I purchased my hot red Renegade in July, 2018. The gal in financing was very helpful. The car did not have a spare key and I told them it was a deal breaker if they could not provide a spare. It took awhile and I had moved out of state in September. BUT I finally received not one but TWO spare keys. AND I was reimbursed for the cost of programming the keys. So I highly recommend the sales, financing and service departments.of Courtesy.

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I purchased this vehicle new from this dealership. Within the first several months a grinding sound could be heard when ever the A/C fan was activated. After some haggling the service department agreed to correct whatever problem was causing the noise. The problem was supposedly corrected by replacing the A/C compressor. This did not correct the problem which still exists. When I bring this situation to the attention of the service personal, there answer is we will check it out for $ 150.00. While a $150.00 is not that much it seems to me the dealership would at the least be ... Read More

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DealerRater - Jan 16, 2019

I purchased this vehicle new from this dealership. Within the first several months a grinding sound could be heard when ever the A/C fan was activated. After some haggling the service department agreed to correct whatever problem was causing the noise. The problem was supposedly corrected by replacing the A/C compressor. This did not correct the problem which still exists. When I bring this situation to the attention of the service personal, there answer is we will check it out for $ 150.00. While a $150.00 is not that much it seems to me the dealership would at the least be willing for good will to find and correct the problem without a $150.00 up front charge. Especially since they did not correct the problem in the first place. As an aside I bought this vehicle from the dealership new at the $50,000 range.

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I came to Ivan to search for my 2018 Jeep JL with specific criteria. Ivan Lopez went out of his way to find me the right one. Thanks.

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Jeff Weaver was a pleasure to deal with and made it a hassle free experience. Will go back again for next vehicle purchase in the future...

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I bought a used truck here. My sales person Arden was great!! Everyone there was so professional and friendly. I have bought many cars in my lifetime and this place was fantastic. Will recommend to my friends.

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Visit was to test drive and purchase a Jeep Latitude. The experience from the test drive to the actual purchase was the smoothest car purchase I have ever experienced in my 50 plus years of buying cars. From sales to the Parts Department (to order additional options) , and Finance Dept, everyone was friendly, courteous and extremely knowledgeable. We would encourage everyone to take the time and visit Courtesy for your next car or truck purchase.

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Will never buy from this dealer! Work ethics are unprofessional. After driving 85 miles for them to appraise my trade in, waiting for return calls and finally coming to terms and ready to sign,I was told to secure the vehicle i should buy online. I did so and was confirmed. After purchasing online and getting confirmation on the asking price when i purchased online i was told that the price online was not correct. I was not even given a return phone call from the Manager Evan explaining the incorrect advertising. Instead, I received a text that the vehicle was ... Read More

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DealerRater - Feb 16, 2018

Will never buy from this dealer! Work ethics are unprofessional. After driving 85 miles for them to appraise my trade in, waiting for return calls and finally coming to terms and ready to sign,I was told to secure the vehicle i should buy online. I did so and was confirmed. After purchasing online and getting confirmation on the asking price when i purchased online i was told that the price online was not correct. I was not even given a return phone call from the Manager Evan explaining the incorrect advertising. Instead, I received a text that the vehicle was sold and there was no further communication from this incompetent dealer. They obviously do not care about customer service and truly did not give a xxxx about honoring their advertised price. Instead of returning my calls to explain the discrepancy, they chose to ignore my calls, online purchase and sold the vehicle while I was waiting for a return call. This is unprofessional, greedy and unethical. Shoppers beware!

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As usual, the crew at this dealership in the Service Department are phenomenal. They make a point of keeping in contact and looking for the best way to provide a great experience. Thanks again Sarah for your commitment and professionalism!

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We own 3 MOPAR products, from a 2002 Sebring Convertible to a 2008 Dodge Ram. We have each of our cars serviced and repaired here. This also includes my mother and mother-in-laws cars. Our experience has been absolutely fantastic. The service staff and technicians are attentive, friendly and willing to spend time explaining what is occurring with our cars. Fantastic place, old time service and respectful care of your rig!

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Use to love the service we received here. I use to brag about the service department. The last time I took my car there for an oil change it was running horrible 2 days later. When I tried to call back the service department to bring my car back in. They could not find my service records. I have been taking it there for two years. Then the service guy starts yelling at me. I hung up and called back to talk to the service manager - they told me the service manager wasn't there and transfer back to the ... Read More

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DealerRater - Jun 8, 2017

Use to love the service we received here. I use to brag about the service department. The last time I took my car there for an oil change it was running horrible 2 days later. When I tried to call back the service department to bring my car back in. They could not find my service records. I have been taking it there for two years. Then the service guy starts yelling at me. I hung up and called back to talk to the service manager - they told me the service manager wasn't there and transfer back to the same guy who was rude to me. They guy then threaten me and told me to come down there so he could fight me. I have never been treated so poorly from any establishment!!! No person in a customer service position should threaten their customers with bodily harm!!! I will never step foot in this place again. I now own two dodges and I will drive to Lake Forrest We also tried to buy a truck from this dealer and couldn't even get a call back. They called us 2 months later after we left 4 messages with the sales department. We already bought our 60k truck with someone that wanted our buiness Very sad

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I was disappointed in the service I received when I came into the dealership to look for a 2017 Jeep Grand Cherokee. Austin Pitts assisted me. First, I would like to suggest that when they show a potential buyer a car, the car is washed before they show it. They drove two cars from their offsite lot to show me and they were filthy - so much so that you couldn't see what color the car was and when I test drove it, I couldn't see out the windows. Not a very good first impression. When the car with ... Read More

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DealerRater - May 3, 2017

I was disappointed in the service I received when I came into the dealership to look for a 2017 Jeep Grand Cherokee. Austin Pitts assisted me. First, I would like to suggest that when they show a potential buyer a car, the car is washed before they show it. They drove two cars from their offsite lot to show me and they were filthy - so much so that you couldn't see what color the car was and when I test drove it, I couldn't see out the windows. Not a very good first impression. When the car with the optional features I wanted was not on their lot, Austin found a car for me at a different dealership and had it delivered to Courtesy Jeep. The problem was that it was not the car we had discussed and did not have the features on it that I wanted. He should have notified me before I drove back to the dealership. It wasn't until I was in the office to sign the paperwork that I noticed there was a price difference which led to me asking for the window sticker to see what optional features were or were not on the car. The finance manager, Raul, stepped in and offered a discount for the lack of communication. If it wasn't for Raul's assurance that this is not how Courtesy does business and the discount he offered, I would have walked out and taken my business to Tuttle Click. I was told the car would be detailed for me when I came to sign the paperwork and pick up the car but apparently the person who does the detailing does not work on Sundays so they just took the car to the car wash next door. Needless to say, the "detailing" was not what I would expect when you are purchasing a $40K car. I was told I would need to come back the following day to have the Navigation activated and to get the car detailed properly. On the way to the dealership, I was told that they would need to have the car detailed another day as their detailed doesn't work on Mondays. Raul offered me a free tank of gas for the inconvenience. I will not be recommending this dealership to any of my friends. After my car is detailed, I will be utilizing Tuttle Click for all of my car services. In retrospect, I probably should have gone to Tuttle Click to begin with.

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The.utility truck has something wrong with the suspension or alignment possibly the new tires are.bald as a.result of the truck being sold without being properly inspected and/or fixed. We have called the dealership with no resolution. The truck is dangerous to.drive. We called again and are waiting on a.call.back from the dealership today.

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The customer service at this dealership is second to none. Frankie Alvarado was very helpful, clear, and respectful of my purchasing process. In fact, everyone who I spoke with at Courtesy was extremely welcoming and professional. I was grateful to give them my business and will happily refer them to anyone interested in getting a Jeep or Dodge.

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We bought a car on Sunday from Courtesy in San Juan Capistrano. Our salesman was Axel Perez and he did a fabulous job! Very caring and concerned about our experience. Raul the finance man was great as well. Highly recommend this team of professionals

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I love the hospitality at this dealership!! Everyone was very friendly!! Axel was one of the sales rep who assist me, his customer service is awesome! He was very courteous and knows his job well!!

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So I wanted out of lease after 8 months. Jim, worked out all the details before I even walked in the dealership. Picked out two trucks for me and I was on my way. Thanks Jim...see ya soon!

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Dealt with Rob via email. I was up front that I was reaching out to a bunch of dealers and looking to make a factory order. He came back with a pretty good price, but I received a better offer. He put the effort in to win my business. He gave a precise quote, to the penny and honored it when I came in. Without me asking, he provided updates on the Jeep's build phases. Even though it's an hour an a half to get there, I would do business with him again.

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Ivan displayed a very professional customer service. It was really great dealing with him. Very genuine and knowledgeable as well. I will always go back and looking forward to working with again Ivan!

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Ivan was amazing. He was knowledgeable, and very helpful. He made the process for both myself and my wife, that each bought a car, smooth and as painless as can be. I couldn't say much more than I would definitely come back to Ivan in the future to purchase another vehicle. You're in good hands with this guy.

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This was by far the best car buying experience I have ever had. Everyone we talked to was knowledgeable, and very friendly. I wouldn't hesitate to recommend them, or return again.

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I bought a 2016, 2 door, Jeep Wrangler. Jim was there to help me find the car for me within my price range! Such a great location with great customer service. Thanks Jim!

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I would give a zero rating if I could. Beware of price advertised or quoted over the phone on a vehicle from this dealer! In my case, it was a lie. I have excellent credit and still couldn't get an honest answer of final price. They tried to confuse me with monthly payments instead of telling me exactly what I was paying for. Do NOT go there alone! When I went back the next day because the contract included things I was verbally told were different. They told me it was their word against mine, "I had no ... Read More

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DealerRater - Sep 28, 2016

I would give a zero rating if I could. Beware of price advertised or quoted over the phone on a vehicle from this dealer! In my case, it was a lie. I have excellent credit and still couldn't get an honest answer of final price. They tried to confuse me with monthly payments instead of telling me exactly what I was paying for. Do NOT go there alone! When I went back the next day because the contract included things I was verbally told were different. They told me it was their word against mine, "I had no witness"! I went there because I wanted to buy from a local" business. In my case, that was a BIG mistake! I will Never go back!

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Bought a 2016 black Dodge challenger, the experience was very pleasant and quick. Robert assisted me and was very professional throughout the whole process. Explained the car's feature and financing clearly. Overall I had a five star experience. I highly recommend this dealership and it's employees.

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Drove an hour for them to pull a bait and switch on me. Very dishonest and desiving practices. Car was listed for 31k they wanted to rob me paying 50k when loan was paid off. I have excellent credit.

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My wife and I were in the market for a new tow vehicle for our Trailmanor RV. We had done business in the past with a dealer in the Irvine Auto Center but we were not happy with the quality of their customer service. Based on favorable reviews, we decided to visit Courtesy Dodge/Chrysler/Jeep/Ram in San Juan Capistrano. I am glad that we did. Hank Comnos went way above and beyond the call of duty to help us meet the goal of minimal out-of-pocket expense. The vehicle that we were immediately attracted to was a 75th anniversary ... Read More

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DealerRater - Aug 24, 2016

My wife and I were in the market for a new tow vehicle for our Trailmanor RV. We had done business in the past with a dealer in the Irvine Auto Center but we were not happy with the quality of their customer service. Based on favorable reviews, we decided to visit Courtesy Dodge/Chrysler/Jeep/Ram in San Juan Capistrano. I am glad that we did. Hank Comnos went way above and beyond the call of duty to help us meet the goal of minimal out-of-pocket expense. The vehicle that we were immediately attracted to was a 75th anniversary edition of a Grand Cherokee that was in their inventory. Unfortunately, the vehicle was not equipped for towing. To address our disappointment, Hank actually threw in a factory tow hitch and installation at no extra charge to us! After the deal was then finalized, he spent quite a bit of time reviewing the technical aspects of the Jeep and followed up with us several times after the purchase by phone to ensure that we were satisfied. All in all, this was an absolutely outstanding purchase for 1st time buyers at this dealership. I would highly recommend both Hank Comnos and the Courtesy dealership.

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I worked with James McCarthy for a couple of weeks to find THE work truck that I wanted. Everyone had white, and some of the factory installed equipment I wanted, but no one seemed to have the color and equipment that I wanted. I worked with several other dealers in a 100 mile radius from my business, but no one wanted to really dig for my solution. Their unspoken response to me was: "settle for what we want to give you, we are not interested in getting you what you want". Jim quietly did his searching and came up ... Read More

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DealerRater - Aug 21, 2016

I worked with James McCarthy for a couple of weeks to find THE work truck that I wanted. Everyone had white, and some of the factory installed equipment I wanted, but no one seemed to have the color and equipment that I wanted. I worked with several other dealers in a 100 mile radius from my business, but no one wanted to really dig for my solution. Their unspoken response to me was: "settle for what we want to give you, we are not interested in getting you what you want". Jim quietly did his searching and came up with two candidates that fit my needs AND my budget. He went the extra miles necessary to make a sale and a customer happy. Patrick Graham, who finished the paperwork, made sure that I had every incentive that I qualified for and answered every question I put forward without impatience or drama. When I finished the paperwork, Jim made sure that I was “fitted” to the truck electronics, walked through the operation basics, and made sure that I really knew something about the truck. I was introduced to the service staff and the rest of the facility so that I was familiarized with Courtesy’s operations and to be sure that I might have a positive expectation when I returned, I left feeling like part of a good natured extended family, not a stranger who wandered in. Both guys were "real", easy to deal with, professional and respectful of my time.

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After a month of constant searching I was about to give up on finding a car, until I saw a car pop up online at Courtsey CDJR. I decided to give it one last shot (with low expectations) and called to get more information. Rob, who ended up taking my phone call, was so helpful. From the very beginning he set the tone of great costumer service. Rob made buying my first car such an easy and happy experience, unlike other dealerships I had previously been to. They don't make you feel like their trying to "sell" ... Read More

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DealerRater - Jul 23, 2016

After a month of constant searching I was about to give up on finding a car, until I saw a car pop up online at Courtsey CDJR. I decided to give it one last shot (with low expectations) and called to get more information. Rob, who ended up taking my phone call, was so helpful. From the very beginning he set the tone of great costumer service. Rob made buying my first car such an easy and happy experience, unlike other dealerships I had previously been to. They don't make you feel like their trying to "sell" you something which is so refreshing. I would recommend this dealership in the future to anyone I know. Thanks so much!

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I was referred to Courtesy Jeep as I was looking to lease a new Cherokee. Rob T was very professional, friendly and very easy to work with. My common complaint against most car shopping is the amount of games that are being played, well let me be clear, at Courtesy with Rob I was treated as a valued customer and everything was conducted very professionally and to the point. This is exactly how I like doing business with a car dealership, it was my first transaction at Courtesy, but I very highly recommend contacting them for your car needs.

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Thank you Mike for getting me the best deal on my Wrangler! You were awesome to deal with!!! I'll be back again and I will refer anyone I know to you!

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My name is Audric and my experience with Michael was nothing short of amazing. He was up for a challenge with my credit score but like Rocky he just kept rolling with the punches and kept fighting back for me to get into the car I wanted. If you ever need help with a car I highly recommend you go and see Michael Louria! He took me from feeling like I would never be able to get a car, to making the magic happen and get me driving off in a brand-new Dodge Dart. I am very greatful for all ... Read More

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DealerRater - Jul 3, 2016

My name is Audric and my experience with Michael was nothing short of amazing. He was up for a challenge with my credit score but like Rocky he just kept rolling with the punches and kept fighting back for me to get into the car I wanted. If you ever need help with a car I highly recommend you go and see Michael Louria! He took me from feeling like I would never be able to get a car, to making the magic happen and get me driving off in a brand-new Dodge Dart. I am very greatful for all the hard work he put in for me, even more so when I was feeling completely down on my luck. Michael thank you and I will be back to you for my next vehicle.

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Chris Piasecki is a very knowledgeable and polite salesman. He took time to answer all questions and was very good with follow-up calls. Basically, he destroys the negative stereotype many car salespeople have. When I arrived at the dealership, I already knew the make, model, and trim of truck I was looking for, however, I also had a long list of options including ones I wanted and ones I did not want. Courtesy did the research and found me a near perfect match in another state. After a dealer trade, I was presented with the truck I eventually bought. The ... Read More

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DealerRater - Jun 26, 2016

Chris Piasecki is a very knowledgeable and polite salesman. He took time to answer all questions and was very good with follow-up calls. Basically, he destroys the negative stereotype many car salespeople have. When I arrived at the dealership, I already knew the make, model, and trim of truck I was looking for, however, I also had a long list of options including ones I wanted and ones I did not want. Courtesy did the research and found me a near perfect match in another state. After a dealer trade, I was presented with the truck I eventually bought. The price was good and I especially liked being able to do most of the talking over the internet and texting.

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Great customer service by Mike Louria. I love the car and I feel I got a really good deal. So I am very happy. with this whole experience.

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This place was great!!!. Great customer service, techs know exactly what they are doing, hassle free, quick and done right! Nothing like Tutle click in Irvine, were the service is terrible and the service tech don't know what they are doing. I Will continue to come back to this dealer in San Juan, because I can trust my new And old Jeep to them. Thanks guys!! 🙂 and thanks Mopar for the recommendation

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Service was performed as promised and on time. Jose was polite and professional. He called me regarding additional service that was needed and explained exactly what was involved.He called me again to let me know that the vehicle was ready earlier than expected.

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Dave Garrett made us feel welcome from the beginning. We knew what we wanted and he guided us through the process without any pressure. He answered our questions honestly.

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I have to say that I was very impressed. My man Scott Orlaf was increadibly helpful. I live hundreds of miles from the dealership, but when I met Scott, I knew he was the guy to buy my truck from. He treated my wife and I with a professional yet personal experience in the purchase of my new ram 2500. I highly recommend Courtesy CDJR to everyone looking to purchase a new vehicle.

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Was treated as though I was a V I P pleasurable experience Bobby took the time to listen & understood which Jeep would fit my needs Bobby took the time to explain so I would understand the difference between jeeps economic but aggressive looking jeeps which made my choice and easy one to make Thank You Bobby :))

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The service department, team and Allec Williams were very professional and courteous. Allec was very well informed about Chrysler's out of country warranty and was very helpful. The overall service was very good, I'm happy to say I'll be bringing both of our cars back to Courtesy San Jaun Capistrano.

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I have been dealing with your dealership in Orange County ca.. At San Juan Capistrano Dodge. I have been trying to get a vehicle fixed that I bought used from your dealership and spent 50000 On this vehicle from the dealership. It is a 2013 Dodge Ram Truck. I bought it Monday and had to have it towed to a dealership closer to my house. Because the car broke down and your dealership is not willing to pay for the services that are needed to make this correct. I have tried to call your General manager Steve Tucker. He has not and ... Read More

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DealerRater - Mar 25, 2016

I have been dealing with your dealership in Orange County ca.. At San Juan Capistrano Dodge. I have been trying to get a vehicle fixed that I bought used from your dealership and spent 50000 On this vehicle from the dealership. It is a 2013 Dodge Ram Truck. I bought it Monday and had to have it towed to a dealership closer to my house. Because the car broke down and your dealership is not willing to pay for the services that are needed to make this correct. I have tried to call your General manager Steve Tucker. He has not and will not call me back. I have left three messages with him. Rich Sorenson has and will not pay the correct fees. To make this problem correct. With this type of customer service I have had so far from your dealership I plan to tell thousands of people to never shop at your dealership ever again. I plan to tell everyone I know till the day I die to never shop at your dealership ever again. Can you please help me to rectify this problem to make things correct on this vehicle I have bought from your family of dealers. Brian Weaver

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Courtesy Chrysler is a customer oriented agency. Obviously there is an enlightened management and this is reflected in every employee you meet,.for a five Star experience with an outstanding salesman request Ivan Lopez who could not do enough to help us start to finish.In with the old and out with the new in about 2&1/2 hrs.. An amazing,satisfying experience. Marion and Tom Costello

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I worked with Jason McClellan to get a new 2016 wrangler. great overall experience. Low pressure,friendly and he was easy to work with. Very nice dealership. This was the quickest transaction ever with no hassle, highly recommend. Satisfied customer

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Rob did a great job and worked hard to get both the vehicle and deal I needed. Will be back when it is time to buy again

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Brian was the one employee I wanted to do business with. Fair, trustworthy, and understands the meaning of customer service. He made sure I bought the car that I wanted with everything in it that I requested. Truly a sales rep that works for you, highly recommended.

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Hank went beyond helpful...very personable and answered all my questions..also very patient...an I know I can go back anytime and he will be there for me...excellent guy...can't say enough!!

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I had a price and i asked if they could beat it and they did it was The fastes service everall thanks to Jeric Magnant Hes The man if you need a great sales man

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We had an awesome experience at Courtesy! Mike Louria sticks to his word and that is hard to find these days. The process was quick and professional. We definitely recommend Mike and Courtesy!

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I would start off by saying how great my experience was with Chrysler Dodge in San Juan Capistrano a great bunch of guys and I appreciated the time they spent with me to locate a vehicle that fit my description and likes I would definitely shop here again for my next vehicle thanks Ryan and hank and a few others that helped .They are a great time. I appreciate all your help good luck in the year 2016

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I am so happy with my new Jeep and the wonderful experience I had with my sales man, Hank Comnos. I had been shopping online with a few dealers in my area, but none of them had the quick , kind, and consistent response that Hank had. When I finally went in for a test drive, I felt so comfortable already, as we had been e-mailing and texting about the particular model I really wanted. The whole experience at the dealership was great, and my friends and I truly appreciated their hospitality. Hank, Ryan, Rich, and the rest of the team ... Read More

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DealerRater - Jan 1, 2016

I am so happy with my new Jeep and the wonderful experience I had with my sales man, Hank Comnos. I had been shopping online with a few dealers in my area, but none of them had the quick , kind, and consistent response that Hank had. When I finally went in for a test drive, I felt so comfortable already, as we had been e-mailing and texting about the particular model I really wanted. The whole experience at the dealership was great, and my friends and I truly appreciated their hospitality. Hank, Ryan, Rich, and the rest of the team at Courtesy Jeep of San Juan Capistrano made my Jeep dreams come true! Thanks again for making my car buying experience so enjoyable, easy, and quick!

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Michael Louria did an outstanding job for us. He located a vehicle in Ariz. and brought it over for us. After ironing out some price considerations we closed the deal using the employee purchase program. Mike was professional, courteous and paid attention to our wants and needs. Other sales staff members were attentative and helpful as well . Couldn't have done better job.

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We went back to Courtesy to buy our second Jeep Wrangler and had a great experience. Our sales man, Ivan Lopez was very knowledgeable and showed us several models until we found the one that had everything we wanted. From the time we made a deal, and signed the documents, we were out in an hour.

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I had a great experience at Courtesy. I had my oil changed on Saturday afternoon and they got me in and out in under two hours. This service included a tire rotation and vehicle check by a Chrysler/Dodge/Ram certified technician. I will go to them again. I was recommended to this dealership and I would recommend them to others.

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Chris Ford is amazing, he helped me find my new car and was friendly and went above and beyond. He was attentive to my needs and helped me through the entire process. The entire staff was as their Company name suggests were courteous to me and said hello, offered coffee, water, and even pizza! I wouldnt hesitate to buy from Chris or Courtesy again. Thank you!

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Ross Hellman Sales manger convinced me to try Courtesy that I wouldn't be disappointed. So I Made a last minute appointment to see about returning my leased Chrysler 2013 300C and trade for a new Jeep Cherokee 4 X 4. Was met "right on time", as promised. I'm "Totally Satisfied" with how Professional Rich Sorenson, Ross Hellman (Sales managers) and Salesman Chris Piasecki are. Chris listened to what my needs were and took me right to the exact vehicle that meant them. Chris is very knowledgeable about all the features of Jeep and truly patient, explaining how ... Read More

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DealerRater - Nov 30, 2015

Ross Hellman Sales manger convinced me to try Courtesy that I wouldn't be disappointed. So I Made a last minute appointment to see about returning my leased Chrysler 2013 300C and trade for a new Jeep Cherokee 4 X 4. Was met "right on time", as promised. I'm "Totally Satisfied" with how Professional Rich Sorenson, Ross Hellman (Sales managers) and Salesman Chris Piasecki are. Chris listened to what my needs were and took me right to the exact vehicle that meant them. Chris is very knowledgeable about all the features of Jeep and truly patient, explaining how they will benefit me. Rich, Ross and Chris worked with me to meet my financial needs as well. I will highly recommend them along with Harry Sorathia in Finance (also professional) to my friends and family. A great buying experience and got the Jeep I wanted !

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I went to Courtesy looking for a Scat Pack Charger. Difficult cars to find, but John Grady, my salesman, and Pat Pepper, the manager, offered to order the car. We quickly settled on a very fair price, then just waited for the build and shipping process. I cannot say enough about how satisfied I am with the entire purchase experience at Courtesy. John and Pat were very upfront and low key, and John made certain to provide me with weekly updates on my order status. I've purchased many vehicles over the years, and would rate this dealer as excellent. ... Read More

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DealerRater - Nov 13, 2015

I went to Courtesy looking for a Scat Pack Charger. Difficult cars to find, but John Grady, my salesman, and Pat Pepper, the manager, offered to order the car. We quickly settled on a very fair price, then just waited for the build and shipping process. I cannot say enough about how satisfied I am with the entire purchase experience at Courtesy. John and Pat were very upfront and low key, and John made certain to provide me with weekly updates on my order status. I've purchased many vehicles over the years, and would rate this dealer as excellent. Just walking in the door, you can sense it is a professional, yet relaxed, operation. Everybody I encountered there seemed enjoy their job. If you are considering a Chrysler product, I would definitely recommend John Grady and Courtesy CDJR.

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Staff was very friendly, professional, quick and polite. My vehicle was in for a recall repair only, yet I was treated like a long term customer. My car was cleaned and detailed and the work/repair was completed professionally.

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This was the nicest experience I've had buying a car. There was no pressure and such an ease of communication with John, the sales rep, and Harry in finance. I felt like they valued my time as much as I did. I was able to make an appointment to drive up to see the car, they called to confirm the night before, and upon arrival we immediately hopped in for a test drive and then made a decision to proceed with purchasing the car, after spending a few minutes conferring privately as a family. We were in and out ... Read More

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DealerRater - Oct 26, 2015

This was the nicest experience I've had buying a car. There was no pressure and such an ease of communication with John, the sales rep, and Harry in finance. I felt like they valued my time as much as I did. I was able to make an appointment to drive up to see the car, they called to confirm the night before, and upon arrival we immediately hopped in for a test drive and then made a decision to proceed with purchasing the car, after spending a few minutes conferring privately as a family. We were in and out quickly and on our way!

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